Returns And Refund Policy

 

Thank you for shopping with Interiors by MT Design Ltd We hope you love your purchase, but if you’re not entirely satisfied, we’re here to help with our simple and hassle-free returns and refund policy.

Returns

You have 28 days from the date of delivery to return eligible items. If 28 days have passed since you received your purchase, we, unfortunately, can’t offer a refund or exchange.

To be eligible for a return:

  • Items must be unused, in their original condition, and in the original packaging
  • Proof of purchase (receipt or order confirmation) must be provided
  • All returns must be securely packaged to avoid damage during transit

Non-returnable items:

Certain items cannot be returned unless faulty or damaged upon arrival, including:

  • Custom-made or personalised products
  • Gift cards
  • Sale or clearance items (unless damaged or defective)

  • Custom-made fitted furniture and personalised design services are non-refundable unless faulty or not as described.

How to Return an Item

To initiate a return, please follow these steps:

  • Contact us at maggie@mt-design.co.ukwith your order number and reason for return.
  • You will receive a return authorisation and instructions for shipping your item back to us.
  • Send your item to the following address:
    Returns Department
    Interiors by MT Design Ltd
    Workspace House, 28/29 Maxwell Road, Peterborough, PE2 7JE

Please note:
You are responsible for the cost of return shipping unless the item is damaged, defective, or incorrect.

We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item without proof of delivery.

Refunds

Once we receive your returned item, we will:

  • Inspect the item and notify you by email that your return has been received
  • Inform you of the approval or rejection of your refund
  • If your return is approved:

A full refund will be processed, and the funds will be applied to your original payment method within 7-10 business days Shipping costs are non-refundable unless the return is due to an error on our part or a faulty product

 

Late or Missing Refunds

If you haven’t received your refund yet:

  • Recheck your bank account or payment method
  • Contact your credit card company (it may take time before the refund is officially processed)
  • Contact your bank for further assistance (processing times vary)

If you have completed these steps and still have not received your refund, please contact us at maggie@mt-design.co.uk for assistance.

Exchanges

We replace items only if they are defective, damaged, or incorrect. If you need an exchange for the same item:

  • Contact us at maggie@mt-design.co.uk with a photo of the damaged item and your order number
  • We will send instructions for returning the item and arrange for a replacement to be sent out.

Damaged or Defective Items

If your item arrives damaged or defective:

  • Contact us within 7 days of receiving your order
  • Provide a description and photographic evidence of the damage.
  • We will offer a replacement, exchange, or full refund, including the cost of return shipping.

Cancellations

Orders can be cancelled before they are dispatched. If you wish to cancel an order, please contact us at maggie@mt-design.co.uk as soon as possible. If the order has already been shipped, please follow the returns process upon receiving the item.

Contact Us

If you have any questions about our returns and refund policy, please contact:

Interiors by MT Design Ltd

Email:maggie@mt-design.co.uk

Phone: 01733 794687

Address: Workspace House, 28/29 Maxwell Road, Peterborough, PE2 7JE